Consumer Complaints On The Rise

LAST YEAR Benissa’s consumer’s office, OMIC, handled 226 enquiries

There was a noticeable increase in all sectors, compared with the previous year, the office said.

Most enquiries were requests for information regarding telecommunications operators, banks, finance firms and the electricity board. 

The office received 165 claims, of which 25 were complaints.  One formal complaint or “denuncia” was also received.

Telecommunications companies accounted for the majority – 53 per cent – of cases, followed electricity boards (11 per cent), transport (6 per cent) and

banks and finance companies (4.7 per cent).

By the end of last year, 101 claims had been settled, 39 were dismissed and two redirected to Consumer Arbitration.  Three cases were redirected and three were shelved, while 38 are still being dealt with.