Top marks for Malaga airport helpers

HELP GIVEN: Malaga Airport services for the disabled were rated 4.7 of 5.

A TOTAL of 101,174 passengers with reduced mobility were helped last year at Malaga-Costa del Sol Airport.

And the vast majority of those asked were very happy with the service.

The average mark given by passengers with reduced mobility for the help provided was 4.7 out of five.

They rated Malaga’s airport services higher than the previous year, sources at the Costa del Sol Airport managers (Aena) and the Ministry of Public Works reported.

According to them, a passenger with reduced mobility is “any person whose mobility when using transport is reduced due to any physical or intellectual disability, age or any other cause of disability that requires special attention and the adaptation of the service.”

In general, the service is provided at all Spanish airports. Operatives collect the passenger at an assistance point to help with hand luggage and sort out the check-in procedures.

The person is escorted through the security checkpoints – usually in a wheel-chair – and to the boarding area.

There are 19 assistance points scattered around MalagaAirport. They can be found both inside and outside the flight terminals, in the car parks, at boarding areas, and in the check-in areas.

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