By Euro Weekly News Media • 08 July 2013 • 8:29
NEVER ON SUNDAY: Calls are banned.
SPAIN’S principal telecommunications firms are adopting a new code of telesales ethics. Cold callers for Movistar, Vodafone, Orange, Jazztel, Ono and Yoigo may now ring prospective clients only between 10am and 8.30pm on weekdays.
Calls are banned after 2pm on Saturdays and throughout the day on Sundays or national holidays. Once a client tells a telesales operator they are not interested, the call may not be repeated for three months, regardless of where it was made from or the proposal offered.
The new regulations go further than the previous code agreed in 2010, which was only sketchily observed.
Telecommunications companies’ routine failure to observe their own rules generate more complaints than any other sector, Spain’s consumer associations have revealed.
Share this story
Subscribe to our Euro Weekly News alerts to get the latest stories into your inbox!
By signing up, you will create a Euro Weekly News account if you don’t already have one. Review our
Share your story with us by emailing [email protected], by calling +34 951 38 61 61 or by messaging our Facebook page www.facebook.com/EuroWeeklyNews
Your email address will not be published. Required fields are marked *
Download our media pack in either English or Spanish.