By Euro Weekly News Media • 05 October 2017 • 11:25
ON THE GROUND: British Consulate staff ready to assist
TODAY the UK’s Civil Aviation Authority plans to operate another 58 flights to return another 6,885 Monarch passengers from Spain, including the Canaries and the Balearics. In total the CAA plan to bring back 10,793 passengers from across all Monarch destinations today.
British Consulate staff in Spain are assisting on the ground with any last-minute problems at the airports.
Since the airline went into administration the dedicated website monarch.caa.co.uk has receieved 5,719,107 page views, while 32,000 enquiries have been made to the call centre.
With 11 days remaining and approximately 75,392 passengers still to return to the UK, the CAA is working around the clock, in conjunction with the Government, to deliver the replacement flying programme following the administration of Monarch Airlines.
The CAA launched their repatriation flying programme on Monday to return 110,000 people back to the UK in response to Monarch Airlines administration.
On Monday and Tuesday 119 flights, in total, were operated carrying 23,330 passengers. Wednesday saw 54 flights operated, with 11,287 customers onboard.
The flying programme using 34 aircraft will continue until Sunday 15 October in the UK’s biggest peacetime repatriation.
Dame Deirdre Hutton, Chair of the CAA, said, “Our flying programme to bring home 110,000 people from across the Mediterranean and beyond remains on course, with a total of 34,606 people already back in the UK. We are planning 58 flights on 5 October for an additional 10,793 people.
“Our operation has thus far gone well and I am very pleased with the progress we have made during the first three days. However, this is a huge undertaking and we still have 11 days to go. Everybody at the CAA remains completely focused on this mission.
“Like any other airline, some of our aircraft have experienced delay, due to both technical faults and bad weather, resulting in frustration for some passengers. We’re very sorry and would like to apologise to anyone who has experienced a delay. I can assure you that we are doing everything within our power to deliver an on-time and efficient service.
“We have also been in contact with more than 2,200 hotel and accommodation providers giving them financial guarantees and ensuring ATOL protected customers can continue their holidays unhindered. We will continue to work with hoteliers should there be any further concerns.
“Over the next 11 days we expect there to be many more challenges and we will continue to work around the clock with our partners to ensure all passengers are both given timely information about their return flight and flown home at no extra cost.”
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