By Dilip Kuner •
Published: 29 Oct 2019 • 20:30
HUNDREDS of people must have thought they had snared a bargain when they saw a €700 mobile phone for sale at just €130.
The offer for the Huawei P30 Pro mobile phone went online at electronics retailer Fnac’s Spanish website on Sunday (October 27).
Word soon spread and hundreds of the phones were sold in just a few hours, although exactly how many has not been revealed.
The happy customers were not so happy on Monday though. Fnac realised it had made a mistake and cancelled the orders.
The company has said that the massive discount (which caused the stock of this phone to run out in a few hours) was due to a computer failure. In addition, it has apologised to its users through a statement.
It said on its Twitter account: “Yesterday, October 27, due to a computer error, the Huawei P30 Pro Smartphone was for a time on sale at a promotional price that was not correct. We at Fnac deeply regret this error.”
Despite this, the company has received harsh criticism on Twitter. It has even become a trending topic for this reason on the social network. A good number of users said that the company had assured them that these orders were cancelled because of the lack of product units, not because the price was wrong.
This is not the first time that a company has had to cancel hundreds, if not thousands, of orders due to a fault on its website. In May, Dell sold laptops for €40 over the Internet. After that, it cancelled all orders.
Facua reported Dell to the Basque Consumer Institute in Bilbao. According to the consumer organisation, the orders placed by users met all the requirements set out in the Law on Information Society Services and Electronic Commerce, the state and regional consumer protection laws and the Civil Code.
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