By Mark T Connor •
Published: 03 Jul 2020 • 15:23
The company has stated today that it will clear 90% of the backlog by the end of July for people who were unable to travel during lockdown.
There have been a huge number of complaints over the company’s failure to pay back those customers in a timely manner, (the company says in its contract agreement that it will attempt to pay back any losses in 7 days).
All airline passengers have the right to either a refund, to rebook, or to accept a voucher for future travel.
Customers had said that the time it was taking to refund them was unacceptable, but the company has stated that due to huge demand a backlog had built up, and Now it has said extra staff were trained to clear the backlog, and that it was processing refunds “as fast as we can”.
“We are pleased to have made such significant progress over the month of June in eliminating the backlog of cash refunds due to the Covid-19 flight cancellations,” said Ryanair’s chief executive Eddie Wilson.
“Over 90% of passengers who booked directly with Ryanair and who requested a cash refund for travel between March and June will receive their refunds before the end of July.”
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