British Airways Fined £20 million for Data Breach Affecting over 400,000 Customers

Following an investigation lasting almost two years, the ICO concluded that British Airways did not have sufficient security measures in place to process such a significant amount of personal data.

Following an investigation lasting almost two years, the ICO concluded that British Airways did not have sufficient security measures in place to process such a significant amount of personal data.

In a statement, the ICO said:

“People entrusted their personal details to BA and BA failed to take adequate measures to keep those details secure,” said Information Commissioner Elizabeth Denham in a statement. “Their failure to act was unacceptable and affected hundreds of thousands of people, which may have caused some anxiety and distress as a result. That’s why we have issued BA with a £20m fine – our biggest to date. When organisations take poor decisions around people’s personal data, that can have a real impact on people’s lives. The law now gives us the tools to encourage businesses to make better decisions about data, including investing in up-to-date security.”


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Written by

Tony Winterburn

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