By Tony Winterburn • 16 October 2020 • 15:01
Following an investigation lasting almost two years, the ICO concluded that British Airways did not have sufficient security measures in place to process such a significant amount of personal data.
In a statement, the ICO said:
“People entrusted their personal details to BA and BA failed to take adequate measures to keep those details secure,” said Information Commissioner Elizabeth Denham in a statement. “Their failure to act was unacceptable and affected hundreds of thousands of people, which may have caused some anxiety and distress as a result. That’s why we have issued BA with a £20m fine – our biggest to date. When organisations take poor decisions around people’s personal data, that can have a real impact on people’s lives. The law now gives us the tools to encourage businesses to make better decisions about data, including investing in up-to-date security.”
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