By Tara Rippin • 23 December 2020 • 15:32
Man receives voicemail from NHS Test and Trace caller “having sex”. CREDIT: Wikimedia Commons
The Spanish Government bans the use of high tariff 902 numbers by basic service providers.
THE Council of Ministers has ruled that companies that provide basic services such as water, gas, electricity, financial services and insurance providers must offer a free customer service telephone number.
This will also apply to postal, air, land and maritime transport companies, health protection companies, as well as sanitation and waste firms.
Other service providers must have a landline or mobile phone number for customer service inquiries.
“The measure agreed by the Ministry of Consumption will put an end to abuses and cost overruns in telephone bills caused by calls to customer service, which, in the case of 902 numbers, the cost per minute is between 0.12 and 0.4 euros, according to data from the Ministry of Economic Affairs and Digital Transformation,” said head of the department, Alberto Garzón.
The changes are likely to be made mandatory by summer 2021.
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Tara Rippin is a reporter for Spain’s largest English-speaking newspaper, Euro Weekly News, and is responsible for the Costa Blanca region.
She has been in journalism for more than 20 years, having worked for local newspapers in the Midlands, UK, before relocating to Spain in 1990.
Since arriving, the mother-of-one has made her home on the Costa Blanca, while spending 18 months at the EWN head office in Fuengirola on the Costa del Sol.
She loves being part of a community that has a wonderful expat and Spanish mix, and strives to bring the latest and most relevant news to EWN’s loyal and valued readers.
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