By Tony Winterburn • 02 January 2021 • 9:03
ScotRail passengers have been handed more than £1.1million compensation for delayed or cancelled services.
Figures released by the Lib Dem party have revealed the “eyewatering” sum that was paid out for 118,720 claims made through the operator’s Delay Repay scheme in 2019/20.
Under the present scheme, customers can apply for their money back when their journey is held up by 30 minutes or more, or if they miss a connection due to a late-running train for instance. Lib Dem transport spokeswoman Carole Ford said: “These eye-watering payouts are the product of endless delays on Scotland’s rail network in the year before the pandemic struck. The numbers speak of a pretty dismal performance on punctuality.”
In total, the payments were worth £1,152,791 – which would be enough to buy another special “winter train” used by ScotRail to defrost frozen points.
The Scottish Lib Dems unearthed the figures in a written question to the Scottish Government, having discovered last month the rail firm’s “dismal” performance and punctuality record had resulted in 65,000 successful delay repay claims between January and September of this year, said a Lib Dem spokesman.
Thank you for taking the time to read this news article “ScotRail Passengers Paid Over £1.1million Compensation For Poor Services”. For more UK daily news, Spanish daily news and Global news stories, visit the Euro Weekly News home page.
Share this story
Subscribe to our Euro Weekly News alerts to get the latest stories into your inbox!
By signing up, you will create a Euro Weekly News account if you don’t already have one. Review our
Share your story with us by emailing [email protected], by calling +34 951 38 61 61 or by messaging our Facebook page www.facebook.com/EuroWeeklyNews
Your email address will not be published. Required fields are marked *
Download our media pack in either English or Spanish.