Iberia Airlines Finally Reimburses Customer €17,153 For Cancelled Trip

CREDIT: "La Patrulla Águila en el 90 aniversario de Iberia" by Ejército del Aire Ministerio de Defensa España is licensed under CC BY-NC 2.0

IBERIA Airlines Finally Reimburses Customer €17,153 For Cancelled Trip to Japan

17,153 euros was returned to the customer and his five companions who decided to cancel a trip to Japan due to the covid-19 pandemic, according to Spain’s consumer defense organisation Facua, which helped in this process.

Antonio, a Madrid resident, booked six plane tickets in January 2020 to vacation in Japan with his friends. The trip, which was scheduled for the end of March and set to last for ten days, included changes in the booking conditions allowed without penalty, in addition to the possibility of reimbursement.

In March, due to Spain’s state of alarm and home confinement, Antonio contacted the company to request the cancellation of the trip and reimbursement of the amounts paid, since it was impossible to travel. Antonio said that the airline refused to return the money and would only send him a voucher for the same amount.

Later, and despite the fact that the company ended up cancelling the flight due to the pandemic, it continued to refuse to refund the price of the tickets, offering the only option of the voucher once more. The affected party refused, demanding once again the refund of the amount.

Faced with this situation, Antonio decided to go to Facua Madrid to help him manage the corresponding claim against the airline and after nine months, Iberia Airlines finally reimbursed Antonio the 17,153.50 euros he paid for his plane tickets.


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Written by

Matthew Roscoe

Originally from the UK, Matthew is based on the Costa Blanca and is a web reporter for The Euro Weekly News covering international and Spanish national news. Got a news story you want to share? Then get in touch at [email protected]

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