Ryanair cabin crew went on strike in Spain last weekend, causing disruption at many airports. Malaga airport was the facility affected the most, with 20 flights cancelled. There were also many delays, both incoming, and departing, as a result of the industrial action.
Andalucia’s other airport in Sevilla also suffered, but not as bad as on the Costa del Sol. Around 50 flights were cancelled in total among Ryanair’s Spanish bases. More strike action is planned for this week, with Easyjet joining Ryanair.
Industrial action by Ryanair cabin crew is scheduled for Thursday, June 30, and Friday and Saturday, July 1 and 2. This will affect their 10 bases in Spain: Madrid, Malaga, Barcelona, Alicante, Sevilla, Palma, Valencia, Girona, Santiago de Compostela. and Ibiza.
Easyjet cabin crew will strike at their three bases in Barcelona, Malaga and Palma de Mallorca, on July 1, 2, 3, 15, 16, 17, 29, 30 and 31.
Spain’s Ministry of Transport, Mobility and Urban Agenda has set minimum services that range from 73 per cent to 82 per cent on domestic flights or from islands. For peninsular flights whose travel time on public transport is greater than 5 hours and internationally, these minimum services will be from 53 per cent to 58 per cent.
The General Directorate of Consumption of the Junta de Andalucia points out that users have a set of rights laid out in Regulation (CE) 261/2004 of the European Parliament and of the Council, of February 11, 2004, according to sevilla.abc.es.
The airline that cancelled its flight has a series of obligations to the passenger. It must communicate to users their rights in terms of compensation and assistance. In addition, it must offer travellers enough food and drink based on the time needed to enable alternative transportation. Free hotel accommodation and transportation must be provided if that alternative route cannot be guaranteed on the same day.
Users also have the right to reimbursement or alternative transportation. In the first case, you can opt for reimbursement, within a period of 7 days, of the full cost of the ticket at the price at which it was purchased, corresponding to the part of the trip not made, or to the part of the trip made if the flight no longer serves any purpose.
Regarding alternative transportation, there is the option of driving to the final destination in comparable transport conditions as quickly as possible. Or, the option of driving to the final destination in comparable transport conditions at a later date that suits the traveller, based on available seats.
In certain circumstances, the cancellation of a flight implies a right to compensation. This is a right that the traveller may not avail himself of if the airline proves that the flight has been cancelled due to extraordinary causes (adverse weather, security risks, political instability, etc.), or if the company has informed – and can prove – of the cancellation with a certain notice.
This notice must be: at least 2 weeks before the scheduled departure time; between 2 weeks and 7 days from the scheduled departure time, offering alternative transport that allows them to depart no more than 2 hours before the scheduled departure time and reach their final destination with less than 4 hours delay with respect to the scheduled arrival time.
Or, less than 7 days before the scheduled departure time, offering to take another flight that allows them to depart no more than 1 hour before the scheduled departure time and reach their final destination less than 2 hours late compared to the scheduled arrival time.
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