UPDATE: Rogers Communications apologises as major internet outage in Canada continues

UPDATE: Rogers Communications apologises as major internet outage in Canada continues Credit: Venus78/Shutterstock.com

Canada suffered a major internet outage across the nation as reported on Friday, July 8.

UPDATE 9.04.pm (July 8) Canada’s Rogers Communications company has apologised for the massive internet outage that has hit the nation stating:

“We are currently experiencing an outage across our wireline and wireless networks and our technical teams are working hard to restore services as quickly as possible.”

“On behalf of all of us at Rogers, we sincerely apologize to our customers, and we will continue to keep you updated as we have more information to share, including when we expect service to be back up. Thank you for your patience as we work to resolve this issue.”

To which one Twitter user answered: 

“My Mother is 81 she lives alone she has home phone, internet, and cable with Rogers. There is no way to get a hold of her if she has a medical emergency she can’t even call 911 how is this possible! I have to leave work to go to her house to make sure she is OK.”

Credit: Twitter @RogersHelps @Usualsuspectguy

The company also claimed they would be rescheduling previous appointments as soon as possible stating:

“Dear Valued Customers – due to the network outage, if you have a previously scheduled service appointment booked with Rogers, we will contact you to reschedule as soon as possible. Thank you for your understanding as we resolve this issue.”

One Twitter user responded:

“When will you resolve the issue ? Aren’t your tweets meaningless without any timeline or confirmation of time when this will be resolved ? Please put out a meaningful and responsible tweet informing us WHEN we will be able to use Rogers services again”

Credit: Twitter @RogersHelps @shabnamasthana

“Another user responded: “Did some kind of update cause this massive outage. Please get the internet fixed up today or by tonight. ”

“It’s also indirectly affecting other phone carriers like Koodo which is slower than normal. And it doesn’t matter if it’s the weekend. Everyone at Rogers should be working.”

Credit: Twitter @MillennialStar2

Original 3.35.pm (July 8)  Canada’s major internet outage is reportedly due to the telecommunications giant “Rogers” suffering technical difficulties that have caused clients across the nation to lose their cable, wireless and internet connections.

The company took to Twitter to announce the outage stating:

“We know how important it is for our customers to stay connected. We are aware of issues currently affecting our networks and our teams are fully engaged to resolve the issue as soon as possible. We will continue to keep you updated as we have more information to share.”

One user expressed her outrage at the situation responding:

“I had to postpone my travel plans cause I’m travelling solo and obviously need my phone for GPS, safety, and contacting my friends when I get to the destination. I’m missing out on an expensive trip right now.”

Credit: Twitter @RogersHelps @mishathebrat

Twitter confirmed the outages with one user tweeting:

“Confirmed: A major internet outage has been registered across #Canada; real-time network data show national connectivity down to 75% of ordinary levels; incident impacts network operator Rogers and other ISPs.”

Credit: Twitter @netblocks

Another user confirmed the outage:

“A major internet outage in ongoing in #Canada. Connectivity levels are down to 75% of normal levels.”

Credit:  Twitter @Judmir3

Further Twitter users posted:

“The free market is the most efficient solution” literally half of Canada has no internet or cell service because one of the two duopolistic carriers is having an outage”

Credit: Twitter @lazerwalker

“We are praying for our friends in Canada during the catastrophic internet outage. Incidentally, the next big world war will happen just this way. Hell of a thing.”

“We are aware of a large nation-wide #Rogers service outage affecting some of our residential and business Internet customers. We will provide updates as soon as we have any more information.”

Credit: Twitter @WorldlineCanada @richardnixonus

Two more Twitter users commented:

“like if there’s a canada wide internet outage do i not have work anymore is it a snow day”

To which the other responded:

“End of the world I’m telling you. Like the internet was bound to cut off and disappear eventually… the internet wants a vacation.”

Credit: Twitter @lavionline @mysticcshadow

The news is currently flooding Twitter, with reports of the CDC’s public comment appeal for foreigners’ and travellers’ Covid-19 vaccine requirements for entry to the US also sparking outrage on social media, as reported on Friday, July 8.

 


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Written by

Joshua Manning

Originally from the UK, Joshua is based on the Costa Blanca and is a web reporter for the Euro Weekly News covering international and Spanish national news. Got a news story you want to share? Then get in touch at [email protected]

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