It’ll cost you if you return an online purchase to Zara

SPANISH shoppers who buy online from Zara must now pay if they want to return a purchase.

“Returns after February 1 will cost €1.95, deducted from the amount reimbursed,” the Zara webpage explained.

This applies only to postal returns, as no charge is made for items bought online if they are taken to a Zara outlet in the same region or country.

Referring to the returns policy, Oscar Garcia Maceiras, CEO of parent company Inditex, said that this had been “well-received” in other countries, with “absolutely no impact on sales.

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