By Euro Weekly News Media • 11 October 2018 • 16:30
Photo of Teresa Ribera at the Cepsa plant in Tenerife.
Credit: [email protected]
A BRITISH woman has declared she will never fly with budget airline Ryanair again after being offered a £3.50 voucher after extensive delays.
Sheridan Bywater from Jarrow says her Ryanair flight from Tenerife to Newcastle airport was delayed for over 14 hours.
The 53-year-old had enjoyed a week-long trip to the Canary Island of Tenerife when Ryanair strike action left her facing lengthy delays in Spain.
Ryanair grounded 80 flights during their ‘biggest ever strike’ on September 28.
Among the 80 cancelled flights was Sheridan’s 7am flight to Newcastle.
She claims she was offered £3.50 for food while being stuck at Tenerife airport but said the offer was so measly, that she decided against using the voucher.
Ms. Bywater has since said: “I wouldn’t fly with Ryanair again in a million years.”
But a Ryanair spokesperson hit back regarding Ms. Bywater’s criticisms claiming all passengers were pre-warned via text message three days prior to flying that there could be potential disruption.
“This customer was contacted by email and SMS text message (on 25 Sep) to inform them of potential disruption to this flight from Tenerife to Newcastle (28 Sep) and offered a free move to another date.”
The flight was regrettably cancelled (on 28 Sep) due to an unnecessary strike by a tiny minority of cabin crew and affected customers were informed by email and SMS text message and advised of their options of a refund, free move to the next available flight or free transfer to an alternative flight.”
“Affected customers were provided with refreshment vouchers and overnight accommodation, including this customer, who chose a refund of her air fare, which was processed. Ryanair sincerely apologised to those customers affected by these unnecessary strikes, which we did our utmost to avoid.”
However, Ms. Bywater said she was given just a few hours’ notice: “We got a message at 1am saying the flight was cancelled, three hours notice, so what are you supposed to do?”
Ms. Bywater said she was forced to fly to the UK with her sister and brother-in-law after purchasing new tickets with Jet2 to Birmingham, which she claims cost €550.
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