BT broadband network back in service after nationwide failure

© Chris Dorney / Shutterstock.

The homepage of the official BT website.

BRITISH TELECOM (BT) customers across the UK experienced issues with their broadband services on February 2, though none reported problems making telephone calls.

Thousands of BT customers in parts of Birmingham, London, Sheffield and Scotland were affected, according to Down detector, a website that monitors internet failures.

BTs customer service line is said to have vexed customers further, as several found they couldn´t get through to operators to submit their complaint.  

Some of those inconvenienced took to social media to express their frustration, using the hashtag #BTdown, while rumours of malicious attacks were nipped in the bud by BTs claims that there was no evidence of a hack.  

The multinational was quick to issue an apology for the fault, claiming that engineers had been “working hard to fix the issue” and that most of those affected were back online within two hours. 

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