Fed up with dropped calls and dead wifi in Casares? Town hall has a plan to get your money back

Anyone living between Casares Costa and El Secadero will know the frustration of watching that little signal bar vanish mid-conversation, again. Now there’s a way to actually do something about it.

Town hall steps in after weeks of network chaos

Casares Council has released a ready-made claim form for residents hit by repeated mobile, internet and fibre outages, allowing them to seek financial compensation directly from their providers. Officials say the move follows a string of disruptions in recent weeks that have hit Casares Costa and El Secadero particularly hard, with connectivity problems recurring within a short space of time.

For many people living in the area, it has meant more than an evening without Netflix. Freelancers, small business owners and remote workers who depend on a stable line to earn a living have found themselves cut off at the worst possible moments, unable to take calls, process payments or stay in touch with clients.

What the claim form actually does

Rather than leaving residents to fight their case alone, the council’s template lets each affected customer set out the specific harm caused by the outages and, crucially, note that recent cuts have happened repeatedly rather than as isolated glitches. Establishing that pattern matters, since providers are generally far more willing to pay out when a fault is shown to be recurring rather than a one-off blip.

Copies can be picked up in person at Casares town hall itself, as well as at the local council offices (Tenencias de Alcaldia) in Casares Costa and El Secadero, making it easy for coastal residents to grab one without a trip up to the old town.

Pressure building on Movistar and Madrid

Officials are pushing the issue further up the chain. Contacts are ongoing with both the Ministry for Digital Transformation and the Civil Service and Telefonica/Movistar’s regional management in Andalucia, with council representatives seeking a lasting fix rather than another temporary patch.

This isn’t the first time Casares has had to fight for a decent phone line. Months of similar faults in the historic centre eventually led the council to overhaul that connection, at one point even weighing up covering the repair costs itself just to get the problem solved. Residents may need to be patient this time round too, but that earlier episode shows sustained pressure from the town hall can pay off.

What you can do now

Anyone who believes they’ve lost out is being encouraged to submit a claim via the town hall and exercise their rights as a consumer, while officials keep pressing operators and government for a telecoms service that actually matches the needs of a growing local town.