By Euro Weekly News Media • 02 October 2017 • 15:06
FIVE-YEARS-AGO: Lynda Mynott and daughter Gracie at the Grand Canyon - the last time Gracie met her father
SINGLE-PARENT Lynda Mynott booked Monarch flights to Spain in April next year at a price of €300 for herself and 13-year-old daughter, Gracie.
But the mum, from Wibsey in Bradford, was shocked to discover that the airline, which went into administration at 4am this morning, took money from her account today.
She had arranged the holiday in Spain so her that her daughter’s father and his wife could fly in from Australia’s Gold Coast to have some holiday time with young Gracie.
Speaking from the UK Lynda said, “I heard about Monarch last night so logged in to my online banking.
“The money was still there at 11.30pm so I went on this morning at 7am to cancel the payment but it had gone.
“I rang the bank and explained that they had processed the payment after midnight and she said it still didn’t make any difference, I wouldn’t be able to get a refund.”
Lynda said, “I paid through PayPal so it comes out of my bank account. I don’t have a credit card.”
Disabled Lynda and daughter Gracie were due to stay with a family relative, Julie Jones Peel, and had booked flights from Manchester airport to Almeria on the March 27, 2018 and returning on April 12.
“Gracie has only met her dad three times before so is really disappointed by this news.”
Cousin Julie in Almeria added, “I think that’s disgusting.
“She paid through PayPal, and all day she’s been trying to get through to them but the lines are busy.
“Isn’t that called trading while insolvent and illegal?”
Meanwhile Brendan Small, who lives in Shropshire and who was planning a mid-November visit to southern Spain, fears he will lose out following the Monarch situation.
“I bought two tickets only last week… with a debit card… for a flying long-weekend visit arriving in Malaga from Birmingham on Friday, November 10 to attend a big party of friends who live in La Cala that weekend.
“There has been mention this morning on the news in the UK that purchases by credit card will probably be refunded, but I fear as I used my direct card and the money is already out of my account, I will miss out.”
And retired teacher Alan Thomas from Manchester who owns a property in La Cala who was due to attend the same party is also reviewing the situation.
“I have bought eight tickets with Monarch for various visits with my wife Bev, including for the November party that Bren is due to attend, and also a New Year visit.
“Now I may need to do a rain check on the November visit as this morning Monarch lines have been so busy as yet I have been unable to establish exactly where I stand. But it obviously isn´t looking very encouraging.”
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If a payment was made via PayPal a claim needs to be opened with PayPal and you will most likely get your money back. I was in the same position when Low Cost Holidays failed and PayPal refunded me in full. It was PayPal that took the money and made the payment, it is they who should be issuing a refund.
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