479 complaints made to Torrevieja’s consumer affairs office

A TOTAL of 1,256 people have visited Torrevieja’s Municipal Office of Consumer Affairs (OMIC) situated in La Mata, in the first half of this year.

In announcing the figures, Councillor Agustina Esteve highlighted that of these visits, 777 of them were people requiring information or advice, with less than half, 479 making some type of complaint and few were against small and medium sized local companies. She said this “gives peace of mind” for people when carrying out their shopping in the city.

Of the complaints made, most were against the telecommunications sector with a total of 192 complaints, followed by banks and savings companies (45) and electricity suppliers (32).

Most visits were made during January, followed by April and May.

During the first six months of 2013, due to the current situation, OMIC has proceeded to also advise on issues related to foreclosures, repossessions and social rents. As a result they are to carry out an information campaign about the possibility of stopping an eviction by publishing a booklet help and advice.