Fight back

HAVING read of other people’s bad experiences dealing with the ever-powerful phone companies I thought I would share some positive news for a change.

I signed a contract with Movistar on a Wednesday afternoon in Ondara.  On my return home I was called and texted by my previous provider Orange, who suddenly decided I was their favourite client.  

They offered me a better deal, keeping my mobile with them and transferring ADSL and fixed line from Movistar on a cheaper package.  When I phoned Movistar office next day to advise them, the phone switched to fax. 

I finally got through to be told I was too late to change my mind; I only had up till 2pm that same day and had to visit in person. Movistar would fine me €190 for breaking the contract.  Twenty-four hours after signing it? Charming.

Thursday evening I sent Movistar a fax, confirming cancellation. Friday morning Movistar, against my specific wishes, “took” my mobile over.

After various visits, phone calls and some six weeks of stress and aggravation I was able to sort out the transfer from Movistar.  

Then Movistar took €190 from my bank account.  

I went back, requested and completed the Reclamation Form they are legally obliged to supply to customers. Benissa FROB office (same premises as OMIC) prepared a resume of the saga and gave me a file number. 

Everything was sent off to Alicante who promptly dealt with Movistar on my behalf and  I have just been advised that Movistar have repaid the190 euros.  Result!

Do not let them get away with it. Fight your corner. OMIC (the Consumer Protection Office) and Servicio Territorial de Comerc i Consum in Alicante are there to help you if you have a just complaint. 


Sheila Skinner 

El Moreral, Parcent (Alicante)

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