By Lizzie Day •
Published: 11 Jan 2020 • 19:09
It is reported that Joanna Kincaid from Birmingham ordered a a cheeseburger from McDonalds on January 8th. Joanna and her partner visited the chains Drive Thru around 2pm, however they were left horrified when her partner took a bit of the 99p burger and discovered a ‘small, brown critter embedded into the side of the bun.’ McDonald’s offered the couple a refund but only if they ‘handed over the snack’.
Refusing so, Ms Kincaid held on to the burger, and since then has contacted Birmingham City Council environmental team. She has been advised that a member of the team will come out and collect the burger. Ms Kincaid has said that she has been ‘put off McDonald’s for life’ and she described the burger saying ‘The legs were embedded right into the bun- it was so gross’.
‘I am absolutely disgusted that a company that is so well known, so big and that caters for children- and adults- did not notice the big dead spider on the side of the bun. Thankfully, it was me that found the spider and not my son! I will boycott McDonald’s in College Road and so will my family as everyone is disgusted’.
A spokesperson for McDonalds has apologised for the incident, but also said the customer refused to hand over the burger. They said “We are sorry to hear about this customer’s experience. Food safety is of the utmost importance to us and we place great emphasis on quality control, following rigorous standards to avoid any imperfections. When the matter was brought to the attention of our staff, we apologised and asked the customer to return the item so we could further investigate the mater, however they were unwilling to do so. We understand that the customer is currently in contact with our Customer Services team to help find a resolution.’
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