Coronavirus ‘chatbot’ service for WhatsApp users launched by the UK Government to offer information and help

Two brothers arrested for arms trafficking in Costa del Sol's Malaga. Image: Guardia Civil

A brand new  WhatsApp coronavirus ‘chatbot’ service has been launched by the government that will provide Britons with information to commonly asked questions about the coronavirus.

WhatsApp has come under fire for failing to deal with fake news stories shared on the platform. The new free-to-use service is aimed at providing ‘official, trustworthy and timely information and advice about coronavirus’ and help ‘reduce the burden on NHS services.’

If you are in the UK the Coronavirus Information Service can be accessed by saving the number 07860 064422 to your contacts, and then sending it a message saying ‘hi’.

A set of menu options is then presented which the user can choose from and they will be sent relevant guidance from pages as well as links to for further information.

Prof Yvonne Doyle, Medical Director, Public Health England, said: “This service will help us ensure the public has a trusted source for the right information about coronavirus, updated with the latest public health guidance and providing assurance that they are not misled by any of the false information circulating.”

Matt Idema, Chief Operating Officer, WhatsApp, said: “At difficult times like these, people are using WhatsApp more than ever to connect with and support their friends, family, and communities.”

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Written by

Tony Winterburn

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