By Laura Kemp • 04 November 2021 • 14:56
British Airways boss’ job on the line over a series of blunders image: BA media
Passenger’s on a flight from Cyprus to Heathrow’s Terminal 5 were surprised to be met with frozen crates of fish on the luggage carousel instead of their luggage.
Passengers on the flight, that landed late on Monday, November 1, were surprised to find strange blue crates greet them on the luggage carousel.
A family who had been on a half-term holiday spoke to DorestLive about their experience. Dad Mike Braunholtz said: “One bag did come up and a bloke did pick it up, and then it was one blue box, then another…”
“I was thinking ‘Who the hell takes 24, 25, 26 boxes of frozen fish back from Larnaca?’ but then we realised something was up”
“All the BA staff at the luggage assistance hadn’t clocked it so my wife went over and questioned it. The guy went hush and then ran over (to the carousel.)”
“Somebody must have driven to the wrong place.”
“Each box had what the fish inside it was on the label and then JFK written on it.”
Passengers were concerned about the mix-up with some having medical supplies and important personal items inside their luggage.
Mike said: “There was one woman who freaked out, she was coming to London from Larnaca and she had a young baby. All the milk and nappies were in her bag and she was rightfully pretty miffed.”
A while later, Heathrow confirmed that people would not be receiving their luggage that night and that they would be reunited with them on November 3.
British Airways said of the incident: “We’ve apologised to our customers and we have been reuniting them with their luggage after realising that something fishy was going on.”#
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Originally from UK, Laura is based in Axarquia and is a writer for the Euro Weekly News covering news and features.
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